Refund policy
Everybaken wants customers to be satisfied with their purchases. If you are not satisfied with an item you received, you may request a return, refund, or exchange in accordance with the policy below.
1. Return Request Period
You may contact us to request a return within 30 days of the delivery date. Requests submitted after this period may not be handled under this policy, except where otherwise required by applicable law.
2. Return Conditions
Returned items should be kept in their original condition as much as reasonably possible and should include the original accessories and packaging, where applicable. Items that have been used, damaged, returned with missing accessories, or otherwise do not meet reasonable return conditions may require individual review.
If an item has a quality issue, was damaged during transit, or does not match your order, please contact us promptly and provide relevant photos or details.
3. How to Request a Return
Email [email protected] with your order number, reason for the return, and any necessary product photos. Our customer support team will review your request and provide further return instructions.
Please do not send an item back before receiving confirmation and return instructions from our customer support team.
4. Return Shipping Costs
For returns due to personal preference or other reasons not attributable to us, the customer is generally responsible for return shipping costs.
If a return is due to a product quality issue, damage, or an incorrect item attributable to us, please contact us first to confirm the appropriate solution. Related costs will be handled according to the circumstances and applicable laws.
5. Refund Processing
Once the returned item has been reviewed and confirmed as eligible for a refund, the refund will be issued to the original payment method. Refund processing generally takes 5–10 business days. The time required for the funds to appear in your account may vary depending on your payment provider or bank.
Whether the original shipping fee is refundable depends on the reason for the return, the circumstances of the order, and applicable laws.
6. Exchanges
If you would like to exchange an item, please contact our customer support team with your order number and the details of the item you wish to receive. Exchanges require confirmation and are subject to product availability and the circumstances of the request.
7. Restocking Fees
Everybaken does not charge restocking fees for returns.
8. Contact Us
For return, refund, or exchange requests, please contact us:
Email: [email protected]
Phone: +86 13800138000
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).