FAQ
1. What products does Everybaken offer?
Everybaken mainly offers pet cleaning supplies, including Pet Paw Cleaners and Pet Hair Removers, to help pet owners manage everyday cleaning needs.
2. What are Pet Paw Cleaners used for?
Pet Paw Cleaners are intended to help clean pets' paws after outdoor activities and remove dirt and stains. Please refer to the product details and instructions for specific usage guidance.
3. What are Pet Hair Removers used for?
Pet Hair Removers are intended to help remove pet hair from clothing, furniture, and other surfaces. Please refer to the relevant product page for details about suitable surfaces and use.
4. How can I learn more about a product?
You can review the information provided on each product page. If you need additional details or clarification about a product, please contact us at [email protected].
5. How do I place an order?
You can browse products on our website, select the items you wish to purchase, and follow the instructions on the website to complete checkout.
6. How long does order processing take?
Orders are generally processed within 1–3 business days. Processing may take longer during holidays or periods of high order volume.
7. How much does shipping cost?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below US$39.99 are subject to a US$12.99 shipping fee.
8. How long does delivery take?
Estimated transit time after dispatch is 7–15 business days. Including order processing, the total estimated delivery time is approximately 8–18 business days. Actual delivery times may vary due to shipping conditions and other circumstances beyond our control.
9. How can I track my order?
After your order has been shipped, available tracking information will be provided through an order notification or the relevant communication channel. You can use the tracking details to check delivery progress.
10. Can I change my shipping address after placing an order?
If your order has not yet entered processing or shipping, please contact us as soon as possible to request an address change. We cannot guarantee that changes can be made once the order has entered a later stage.
11. Can I cancel an order after submitting it?
If you need to cancel an order, please contact us as soon as possible. Whether cancellation is possible depends on the current processing and shipping status of the order.
12. How do I request a return?
You may submit a return request within 30 days of the delivery date by emailing [email protected] with your order number and reason for the return. Please wait for confirmation and return instructions before sending the item back.
13. Who pays for return shipping?
For returns due to personal preference, the customer is generally responsible for return shipping costs. If the issue is attributable to us, such as a product quality issue, shipping damage, or an incorrect item, please contact us first to confirm the appropriate arrangement.
14. How long do refunds take?
Once the returned item has been reviewed and confirmed as eligible, refunds generally take 5–10 business days to process. The time required for the funds to appear may vary depending on your payment provider or bank.
15. Can I request an exchange? Are there any restocking fees?
Yes. Please contact our customer support team with your order number and the details of the item you wish to receive. Exchanges require confirmation and are subject to product availability and the circumstances of the request. Everybaken does not charge restocking fees for returns.
16. What should I do if an item arrives damaged or does not match my order?
Please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and relevant photos. We will review the situation and assist you.
17. How can I contact customer support?
You can reach us through the following channels:
Email: [email protected]
Phone: +86 13800138000
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).